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Urgent! Application Support Engineer Job | Sycamore Informatics Inc.
Designation - Application Support Engineer
Experience - 4 - 7 years
Location - Remote(India)
Essential skills
Technical - Strong command of SQL, Unix/Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.
Ability to manage and prioritize multiple tasks simultaneously under deadlines and time constraints.
Work effectively with cross-functional teams including Development, Infrastructure, and Business Analysts to ensure seamless application functionality and support.
Participate in an on-call rotation to extended-shift and night-shift in order to provide support for customer support.
Navigate and analyze logs, configurations, and system metrics on Unix/Linux servers using command-line tools
Scripting experience (Any one - Python or Ruby preferred)
Writing SQL Queries
Desired skills
Knowledge of the clinical research process with emphasis on data collection and preparation for submission
Certifications, if any
ITIL certification.
Summary
This role requires excellent communication skills and a good understanding of the clinical trials domain.
The ability to troubleshoot and resolve Client specific technical cases, assist with escalation of cases from level One & Two support staff, assist with client projects moving from project to production environment, and training of clients & staff.
This is a fast-paced role, requiring flexibility working with several different stakeholders while being exposed to a variety of technologies and environments.
Knowledge of Ruby programming is desirable.
Knowledge of Clinical trials related standards and GxP practices is desirable.
Roles & Responsibilities
Serve as a subject matter expert for diagnosing and resolving complex application issues, performance bottlenecks, and data integrity problems.
Exceptional analytical and diagnostic skills with a methodical approach to root cause analysis and complex problem-solving.
Ability to translate technical findings into clear, concise, and actionable recommendations.
Take customer calls, listen to and document the issues on all software products supported by the Company.
Perform discovery with customers whenever possible, as directed.
Following up on all issues in a timely basis and maintaining high levels of customer satisfaction.
Document all discussions or correspondence with customers in accordance with company policies and procedures.
Report open issues daily to team leaders.
Provides basic support and troubleshooting, such as password resets, break/fix instructions, verification of proper setup, and assistance with navigating around application menus
Create, log ticket routing and escalation to level 3 support.
Flexible to work in Extended Shift and Night Shifts (Rotational)
Essential Experience
8+ years of working experience with a minimum of one or more years implementing applications in the clinical research/trials domain.
Knowledge of ITIL frameworks (ITIL Foundation certification is a plus)
Demonstrated excellent verbal and written communication skills.
Contribute to the continuous improvement of support processes, tools, and automation initiatives.
Application Support and Customer-facing experience
Desired Experience
Create and maintain comprehensive documentation, including detailed troubleshooting guides, operational runbooks, SQL scripts, Unix/Linux commands, and knowledge base articles.
Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions.
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in Anand, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Anand, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 67547 jobs in India and 393 jobs in Anand. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sycamore Informatics Inc. is currently hiring and seeking a Application Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Application Support Engineer Jobs Anand.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sycamore Informatics Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support Engineer Jobs India varies, but the pay scale is rated "Standard" in Anand. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Application Support Engineer interview at Sycamore Informatics Inc., research the company, understand the job requirements, and practice common interview questions.
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